Frequently Asked Questions
Q1) What are your opening hours?
2022 Opening Times CAN BE FOUND ON THE HOME PAGE.
We are open by appointment at all other times.
Please call 07931 360028 / 01923 262195
Times subject to change – we often stay later than published times but call first.
In season* our usual hours expand to 11am to 5pm Monday to Saturday and Sunday by appointment. Times do however change daily from 9am to 7pm so we recommend that you call first if outside these usual times and you are coming especially. Phone numbers can be found on our contact us page.
Fireworks are available for retail purchase and/or displays ALL YEAR ROUND! However due to the lack of demand out of season the shop is open by appointment. Please call Alison on 07931 360028 / 07425 117887
*Firework season falls into two periods; 4 weeks prior to November 5th - the week after & the week leading up to New Years Eve
Q2) Are you open and Covid-19 secure?
YES! We have been working hard on developing an online range and putting together delivery & Click & Collect options. In store we are working out logistics with queue's numbers of customers in the shop & putting the precautionary measures in place.
Q3) Are you easy to find?
No! We have no shop front so we are easy to miss unless you have been to us before and know where to come. Look for Montague's Gallery on the Watford end of the High Street and next door to Cheek Beauticians. There is a white gate between the two and we are up the alley way through the white gate (More detailed instructions can be found on our contact us page
Q4) Do you have a brochure?
Due to our vast range and continually changing stock we don't produce brochures. We do however have stock lists available when you are in the shop to help you choose from our vast selection and especially if we are busy and you would prefer to self select than wait for one of our experienced team members.
We also regularly update our website with new products and videos so keep a look out here too!
Q5) Do I have to queue if I just want Sparklers?
We encourage anyone in the queue who wishes to self select to speak up! Our 'Running Staff' in between getting up orders will intermittently ask people in the queue if anyone just wants sparklers and selection boxes on self select and will pass out stock sheets giving information on prices and what the Fireworks do, what's quiet, what's noisy, what's Cat 2 and what's Cat 3 etc.
Q6) We've never done a show before, can you help us choose what to buy?
Yes! Our staff have years of experience in selling and or firing Fireworks and can help design your display whether you have a small or large budget. We recommend that you come along with an idea in mind of what you would like to spend and we will ask the right questions to guide you in the right direction. Alternatively, give us a budget, and let us put together a show for you.
Q7) I've never fired Fireworks before, can you tell me how to fire them safely?
Yes! All of our staff are trained to give basic instructions on firing all different types of Fireworks and will happily advise anyone who wants to listen how to fire safely. However, that said all fireworks have to have full safety instructions printed on a label somewhere or it isn't a Firework that should be sold to the public.
Q8) How accurate are the prices?
Prices are currently being updated as of October 2021.