Privacy Policy

• Who is responsible for customer data?
  • As we are a small family run business our 'data protection officer' is our director, Alison.
  • 40b High Street, Kings Langley, Hertfordshire, WD49HT. 01923 262195. Find all information on our Contact Us page.

• Why do you process and store customer data?
  • We collect it because we need it in order to complete a sale.
  • We store it for tax and insurance reasons.
  • We might also market to customers who have ‘opted in’ to hear from us.
  • We do not process or store personal data for any other reasons.

• How long will you keep the data?
  • We will need to keep it for 7 years for tax / insurance purposes. After that time it can be deleted, if the customer requests.

• Who has access to the customer data?
  • The company owner has access.
  • The company involved in hosting our website and emails (BCN).
  • Nobody else has any access.

• Who might customer data be shared with?
  • Insurance companies, in case of an accident.
  • The tax man, in case of an audit.
  • We do not share the data with anyone else.

• How can a customer find out what you store about them?
  • They can get in touch with us and we will tell them.

• How can a customer ask you to delete their data?
  • They can get in touch with us however we might not be able to delete data which is required for tax / insurance.

• How can a customer opt in or out of marketing?
  • They can email us or give us a call.
  • They can click opt-out links in emails we send to them.

• How does your website use cookies?
  • Cookies are used to keep track of these processes.
  • Social media or analytics scripts (ie Facebook integration or Google Analytics) they have their own cookie policies.

• Who can they complain to if their data is misused?
  • In the UK: The Information Commissioners’ Office (ICO).
  • Other countries will have different authorities.